TERMS OF SERVICE

Minimum Order Quantity
As we are furniture and handicraft designers, manufacturers and exporters, we sell to anyone who requests them. Our minimum order quantity is a 20ft container. You have the ability to mix your furniture purchases across all our ranges and we do not have a minimum order quantity per piece of furniture.

FOB Price
All the prices quoted for our furniture products are quoted FOB in USD. This price includes all single-phase cardboard packing, Indonesian government paperwork, local taxes, FLEGT certification, and internal trucking to Semarang port. Any additional charges like fumigation, ocean freight, THC and additional special destination country certification are borne by the customer.

Samples
We are happy to produce samples of your furniture designs. We request that you provide us with detailed drawings and specifications in metric measurements. If you are only supplying a photo, we still require specifications. All samples are produced at the customer’s cost, as are the transportation/shipping costs. These sample requests are payable in full at the time of order.

Quality
Kiln Dried Wood Guarantee The moisture content of our Wooden Furniture is a. 1 – 2 cm thickness MC 12% – 15% b. 3 – 4 cm thickness MC 16% – 18% c. 5 cm thickness and up MC 19% – 20%. Fabrics: We use a variety of fabrics and all our furniture when priced uses a medium price hard wearing fabric. Fabric selections in Indonesia for high-class imported fabrics are very expensive due to import duties. If you do wish to have your furniture quoted in these fabrics, please inform us at the time of order. We Quality Control every stage of the production process thus ensuring a good quality furniture product.

Refunds
60-day replacement or money-back guarantee against damaged items caused by manufacturer’s defects. Definition of manufacturer defect: a structural defect that makes the piece of furniture unusable for the purpose it was designed. We endeavour to display as accurately as possible the true colours of our products via the website, however, we cannot guarantee the accuracy of the photographs due to individual computer resolutions. We will accept colour and shade discrepancies as a reason for the defect.

Production Time
Our normal production time is 10-12 weeks for 20ft and 40ft containers. However, larger project work for hotels and resorts expects a production time of around 16 weeks. Please remember that all our furniture is made by hand and not produced by machine hence these timelines.

Shipping
We have long-standing relationships with shipping companies in Indonesia and can guarantee a smooth and trouble-free purchasing experience. We send out quotes and then pass the best quote on to you for your approval. We do not make any money from shipping as we are not in the shipping business, we offer this service to you as an additional service.

Measurements
As our furniture is handmade in different regencies across Java, the dimensions quoted in our catalogue are approximate and may differ from piece to piece, even on a similar product. Our dimensions are as follows – Height x Length x Depth in centimetres. VOLUME (cubic meters) – Our quote will give you an approximate guide to the total amount of cubic meters you have requested prices on.Payment Terms At least a 50% deposit must be paid by the buyer upon acceptance of the proforma invoice. Production will commence once funds are received in our bank account. We will confirm receipt of your deposit at this time. One week before your order is ready to ship, we will send the final residual invoice for payment. Final payment must be completed within two days of receipt of the final invoice. We do not accept 100% Irrevocable L/C at sight for payment.